The items available are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details and properties, the choice and purchase of a product is entirely your responsibility. However, if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund. Unfortunately, we cannot offer our customers a refund for the original postage. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. So please make sure you try the goods received in a well-conditioned environment, in order to preserve the goods in perfect selling order if returning. This does not affect and is in addition to your statutory rights as a consumer.
Please enclose the completed Returns Form we have sent to you with the original package with your return, and make sure all returned items are well packaged, so as not to be damaged in the post. Also ensure all return packages are sent with a traceable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed. The refund will be done through the same payment method you selected when placing the order. As we said before, we cannot pay for the return postage however we will send any replacement items to you free of charge within Europe. If you are returning a defective or faulty item for a refund, we will refund both the original shipping costs and the return delivery costs. Please make sure you understand we will not be refunding the original postage charge so your Credit Memo will not show the original delivery charge refunded, but only the cost of the item(s) bought.
If you live outside the European Union please understand we will not be refunding any Custom or Tax charges that were eventually paid when the package entered your country. Your local custom authority may charge you for tax and customs but these are charges that are outside our control. Please contact our Customer Service Support to info@cloud-footwear.com in order to receive all the details for the return.
